Enterprise Technical Solutions Engineer in New York USA

Help the globe "go Google." The Enterprise team helps companies seamlessly make the switch to Google products and supports them along the way. As a Technical Solutions Engineer, you're helping the globe "go Google" by working with leading companies, schools and government agencies to ease their transition to Google tools--like Apps, Search and Chrome. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Enterprise business and bringing our product portfolio into companies both big and small around the world.
As a Technical Solutions Engineer Google Search, you will work closely with engineering, product management, and deployment teams to improve the product's vision and to make Google customers successful. Applying your in-depth technical experience and expertise, you will develop a deep understanding of, and drive enhancements to, Google’s services architecture. You will be working in an engineering-level support role and drive resolution for problems and inquiries customers report as part of a 24x7 global team. More specifically, you will provide solutions to customers and resolve all customer cases for the Google Search product suite.
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Responsibilities

• Diagnose and resolve customer cases for Google Enterprise search products as part of a global 24x7 support organization.
• Replicate complex customer environments to reproduce problems.
• Analyze source code to pinpoint the root cause of problems and suggest or submit potential fixes to resolve them.
• Guide or perform design and implementation of new support, productivity or investigation tools to increase efficiency of the technical support process.
• Act as a consultant and knowledge base for product managers, sales engineers and deployment specialists, resolving technical deployment obstacles, improving the product's vision and and making Google customers successful.

Minimum qualifications

• BA/BS in Computer Science or a related technical field or equivalent practical experience.
• 2 years of industry experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.

Preferred qualifications

• Hands-on experience implementing, troubleshooting and supporting Linux/Unix operating system, Internet-based applications and web servers.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) as well as experience with relational databases (Oracle, Sybase, MySQL, PostgreSQL, SQLServer) is preferred.
• Strong understanding of Web related standards, such as HTTP, HTML, XML, cookie-based SSO and Content Management systems such as Microsoft Sharepoint, Open Text Livelink, EMC Documentum and IBM FileNet.
• Outstanding account management, troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and verbal and written communication skills. Ability to keep pace with rapid changes in enterprise products.

Area

We've helped millions of employees and organizations around the world to "go Google." As masters of cloud computing, the Enterprise team helps small and large businesses, educational institutions and government agencies discover the wonders of "the cloud" and work smarter through Google Apps. Our technical and sales teams design and implement solutions for these organizations with custom features, security and support -- all with Google's philosophy of innovation and ease of use in mind.

Mountain View (Global HQ)

Want to stop talking about changing the world and actually do it? At Google Mountain View, our global headquarters, we make products for hundreds of millions of users around the world that change the ways they create, share, communicate, collaborate and do business.

Technical Infrastructure

Make Google's services fast and reliable for billions of users.

Learn more about our Technical Infrastructure roles

New York

At Google New York, we work in a beautiful old building (it's enormous, a full city block) in one of the hottest neighborhoods in town. We do a range of work in engineering, sales and marketing. We’re everything that’s great about Google, plus the 24/7 buzz of the Big Apple.

Technical Solutions

Take on technology challenges that don’t have simple answers as you bridge technology and business.

Job details

Team or role:

Technical Infrastructure; Technical Solutions

Job type:

Full-time

Last updated:

Oct 11, 2013

Job location(s):

Mountain View, CA, USA; New York, NY, USA