Jobs in Austraila

Desktop Support

• 6 month Rolling Contract
• CBD Location
• Innovative & Cutting Edge IT environment

Our client is a national leader within the banking and financial services space, they have an immediate opportunity available for a Desktop Support Analyst to join one of the most innovative and cutting edge IT environments in APAC.
The major responsibility will be to provide onsite IT support for Executive Management and Senior Management, including IT queries, service requests and escalation points.
Requirements;

• At least 5+ years hands-on IT experience, in a help desk or support role
• 2+ years experience supporting Executive Management - desirable
• ITIL Certification is desirable
• Experience in on-boarding new starters
• Experience providing IT support across a range of hardware, including smart phones, printers, office moves and Wireless.

We will be short listing immediately, with a view to sending three candidates on Tuesday afternoon. Interviews will take place late next week and offers will be made by Friday. They have an immediate start on offer but are willing to wait a four week notice period for the right candidate. Apply now and an experienced consultant will be in touch to discuss your application in more detail.

Apply now

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

Job in UAE

 Helpdesk Coordinator - Property - UAE

Business Unit: Head Office

Division: Property

Brand: Multiple

Country: United Arab Emirates

Location: Dubai (U.A.E.)

Closing Date: 21-Apr-2013

The Division:

Property

The Property division covers all aspects of Alshaya's retail property. including market studies, brand expansion planning, budget approval, site leasing and acquisition, store design and project management. After handing over a completed store, the division continues to handle maintenance and facilities management.

Internally, the division interacts with brand teams, Operations, Finance, Logistics, IT and HR. Externally, the focus is on building long-term relationships with host brands, developers, suppliers and contactors.

The division regularly reviews store performance and drives store refurbishment and relocation to ensure meeting company and brand expectations in regard to quality and profitability.

About Facilities Helpdesk: The Alshaya Facilities helpdesk is based in Dubai, Operating from 7am to Midnight, All days including Holidays and Weekends. And provide support to all Middle East stores who reports maintenance issues over the phone and email and logging them in the system, coordinates with Facilities Maintenance Team and the contractors on the issues reported to helpdesk.

The Role: The candidate filling this role would essentially be coordinating all maintenance calls coming into the Facilities Maintenance Help Desk to ensure logging calls in Archibus, a Web Based Facilities Management software and coordinating issues with regional facilities team and maintenance contractor.

Responsibilities:

• Responsible for daily help desk functions, addressing all incoming maintenance requests via email, phone.
• Creating maintenance work requests for each issue and ensuring accuracy of information.
• Assists in disseminating information including maintaining and updating Helpdesk database, updating store and contractor information, and keeping current on Helpdesk status.
• Assists in constantly improving processes and procedures as it relates to stores support.

Skills and Experience:

• 2-3 years proven office experience
• Pleasant phone voice and demeanor
• Outgoing and confident personality 
• Must have exceptional communication skills in English
• Knowledge of Microsoft Office, including but not limited to Outlook and Excel
• Ability to work with limited direction
• Customer service attitude with excellent interaction skills
• Ability to multi-task in a fast paced office environment
• Flexible to work shifts and late hours

About M.H. Alshaya: M.H. Alshaya  is a leading international franchise operator for over 70 of the world’s most recognised retail brands  including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake  Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and  Office Supplies.    
Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. 

M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. Learn more about the company at www.alshaya.com.

Job in Dubai

IT Support / IT Helpdesk Engineer-Abu Dhabi

Raqmiyat

 

4+ Years of Experience with IT Support/Helpdesk

KNOWLEDGE AND SKILLS:-Ms Windows and Office
IP Phones support
Network & Printers Management
Blackberry Administration
Good Exposure to ITIL Process
ITIL V3 Certified
MINIMUM QUALIFICATIONS:

- College/Bachelor’s Degree in Computer Science Or Equivalent


Keyword: IT Support, Desktop Support, IT helpdesk Support

Location         Abu Dhabi
Job Type         Full - Time
Relevant Work Experience        IT -Hardware & Networking

Career Level 
Company Name                         Raqmiyat
Telephone                                  Not Provided
Contact Name                            HR

 

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